Last Updated: March 1, 2026

1. Introduction

KOVE Seoul ("we," "us," "our," or "Company") operates the website https://koveseoul.com (https://koveseoul.com/) ("Site") and sells digital products including career guides and resources ("Products"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in relation to our Site and Products.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number (optional)
• Purchase Information: Email, billing address, payment details (processed securely through Stripe)
• Customer Communications: Messages, feedback, support inquiries sent via email or contact forms
• Voluntary Information: Any information you choose to provide in surveys, testimonials, or feedback

2.2 Information Collected Automatically

• Log Data: IP address, browser type, pages visited, time and date of visit, referring URL
• Cookies & Tracking: Cookies, pixels, and similar technologies to track usage patterns and personalize experience
• Device Information: Device type, operating system, unique device identifiers

2.3 Third-Party Data
We may receive information about you from payment processors (Stripe or equivalent), analytics platforms, and advertising partners.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing Products & Services: Processing orders, delivering digital products, sending product access links
• Communication: Responding to inquiries, sending order confirmations, product updates, and customer support
• Legal Compliance: Fulfilling tax obligations, complying with legal requests, preventing fraud
• Marketing: Sending promotional emails, newsletters, and updates (with your consent; you can opt-out anytime)
• Analytics & Improvement: Understanding user behavior, improving website functionality, enhancing user experience
• Customer Support: Troubleshooting issues, providing technical assistance, resolving disputes

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through trusted payment gateways
• Limited employee access to personal data (on a need-to-know basis)
• Regular security assessments and updates

No online transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share information in these limited cases:

• Payment Processors: Stripe (to process transactions)
• Email Service Providers: Mailersend or equivalent (to send newsletters — with your consent)
• Analytics Services: Google Analytics, Cloudflare (anonymized/aggregated data only)
• Legal Compliance: If required by law, court order, or to protect rights/safety
• Business Transfers: If KOVE Seoul is acquired or merged, your information may transfer to the acquiring entity

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies for:

• Remembering login information
• Tracking analytics and user behavior
• Personalizing content and ads
• Improving user experience

You can control cookie settings in your browser. Disabling cookies may limit certain Site functionality.

7. Data Retention

• Purchase Data: Retained as long as necessary for billing, tax, and dispute resolution (typically 7 years per tax law)
• Marketing Information: Retained until you unsubscribe
• Logs & Analytics: Typically retained for 12 months
• Deleted Account Data: Removed within 30 days (though backup copies may persist for 90 days)

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Opt-Out: Unsubscribe from marketing communications anytime (one-click link in emails)
• Data Portability: Request your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact us at hello@koveseoul.com (mailto:hello@koveseoul.com) with "Privacy Request" in the subject line. We will respond within 30 days.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

10. Children's Privacy

Our Products and Site are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent Site notice. Your continued use of the Site constitutes acceptance of the updated policy.

12. Contact Us

If you have privacy concerns or requests, contact us at:

KOVE Seoul
Email: hello@koveseoul.com
Website: https://koveseoul.com

Version 1.0 | March 1, 2026